Refund policy
Unstitched Outfit: We accept returns within 7 calendar days from the date of delivery for products purchased with the "Unstitched" size option. Please ensure that the merchandise is returned at your own expense, unused, undamaged, and in its original condition with all tags intact after verifying the return with our customer service team. “We do not provide a shipping refund for returned products.”
Standard Size: From XXS (32) to 12XL (64) outfits, all sales are final. These items are not returnable and exchangeable. To ensure customer satisfaction, we provide detailed size charts and product descriptions to help you make the best choice before purchasing. We encourage you to review all sizing information carefully. In some cases, some customers have misused our return policy by wearing the outfit to functions and then returning it. The purpose of this policy is to stop misuse. Please make sure you select the appropriate size using our size guide, or get in touch with us to receive a customized size recommendation from our sizing expert via Live Chat.
Custom Stitched Outfit: All sales are final for outfits that are custom-stitched. Since these things are custom produced for you based on your dimensions, they cannot be returned or exchanged.
Size Variation: Sizes may vary by 0.5 to 1 inch, and the length may vary by 1 to 2 inches for all products ordered in unstitched, standard-size, or custom-stitched options.
Color Variation: The color of the outfit may vary due to differences in mobile or computer screen resolutions, camera flash, and various lighting conditions used during photography.
No-Preference Return Policy: We don't accept returns because the customer doesn't like the outfit. Our outfits are of premium quality and match the description provided.
Shipping Fees: For standard, priority, and expedited shipping, there are no refunds for shipping costs.
Wrong Product Received: If a customer receives the completely wrong product due to Seyuri's mistake, we will send a replacement at our cost. We do not offer refunds for incorrect items received. We will ask you to return the wrong product, and Seyuri will cover the shipping fee for the return. We can only replace it with same item with same size and color. If you receive the wrong product, contact us at seyuri.usa@gmail.com or call/WhatsApp us at +919427556016.
Received a damaged product: We cannot allow issuing refunds for defective products. Instead, we will send a replacement at our cost. The defective item has to be sent back, and Seyuri will pay the return shipping costs. We can only replace the defective item with the same product, size and color. If the product received is damaged or has a manufacturing defect, contact us at seyuri.usa@gmail.com or call/whatsApp us at +919427556016. Retain all packaging materials and the product until you receive further instructions from us. Within a day, all defective products must be returned to Seyuri (United States) in their original packing, undamaged, with the tag still attached, and with the original invoice and packaging. We won't accept returns of anything where the tag has been removed; you will be responsible for paying for shipping back to you. It is the customer's responsibility to return damaged goods in an appropriate way. If it proves that there was a mistake on our end and the goods is damaged, Seyuri will pay the return shipping costs. After the product is received back and examined, if there are no faults or if the customer misused the item, the product will be shipped back to the client at their expense without any refund. replacement of products will be deliverd within 7 days
Sizing Resolution Policy: It is the customer's responsibility to select the correct size based on their body measurements, as we cannot guarantee a perfect fit. Customers must get in touch with us via email or live chat before placing a purchase in order to select the appropriate size for their body. Our sizing expert will recommend the size that is likely to provide the better fit. If there are any sizing issues or if the outfit does not fit as expected, we will request photos to investigate and provide a resolution. By placing an order on our website, customers agree to provide a real photo of the outfit following the instructions given by our customer support agent. When sending the photo, we will ask customer to please ensure the outfit is laid flat on a flat surface without any creases. We will also request measurements of specific parts of the outfit, including but not limited to the shoulder, chest, waist, hip, armhole, wrist, top length, and bottom length and any other measurement required. These measurements should be provided using a measuring tape. Seyuri cannot offer a resolution without receiving these photos and measurements. After reviewing the real photos, if it is determined that the customer did not order the correct size, we will be unable to offer a refund or return. If the outfit we sent does not match the size ordered and falls outside the measurement variation limit, we will provide a replacement with the correct size. Please note that we do not offer returns for refunds; we only offer replacements for the same outfit in the same color and size. The replacement will be sent within 20 days of our customer support team accepting the return request.
Refund turnaround time: the refund will be processed within 5–7 working days, and the amount will be credited to your original method of payment (e.g., bank account, credit/debit card) within 5–7 working days
Ordering Multiple Products: If a customer orders multiple products, Seyuri will ask them to select an alternative product from our website if Seyuri is unable to supply a certain product for any reason. Seyuri will refund the price for that specific goods or offer a store credit to be utilized for future purchases if the buyer does not want to choose an alternative.
Order Cancellations: We do not accept order cancellations.
Order Changes: The customer can request a modification in measurement, a size change, or a different product within 1 hour of placing the order. After 1 hour, we begin processing the order and cannot make any changes.
Changes to the address: We are able to make address changes if the order has not yet been dispatched or handed over to the shipping provider. Customers can email us at seyuri.usa@gmail.com or give us a call at +919427556016 via WhatsApp to request an address change. We are unable to change the address once the purchase has been dispatched or turned over to the shipping provider.
Handled by :: sangitaben hasmukhbhai bhatiya
H-104, Sankalp residency, sayan road, amroli, surat, gujarat, India.
394107
Contact Us: For any issues or questions, please contact us at seyuri.usa@gmail.com or call/WhatsApp us at +919427556016.
Important Notes: Decorative items (tassels, latkans, etc.) as well as jewelry worn by the models in the product photos, are for photography purposes only and are not included with the outfit.
Some traditional outfits might have an odor. This odor comes from a fixation agent used during the embroidery and dyeing processes. The smell is not permanent and should disappear after dry cleaning. Although we dry-clean the outfits before shipping, the smell may return due to packaging. We recommend dry cleaning the outfit again after receiving it.