Refund policy
At Seyuri, all our outfits are sold as semi-stitched dress material / semi-stitched ethnic wear. Since semi-stitched products require customer-side stitching and fitting, we request customers to carefully check the product details, fabric, size capacity, color, and description before placing an order.
DO YOU ACCEPT RETURNS?
At Seyuri, all outfits are sold as semi-stitched dress material. Returns are accepted only if the customer receives a wrong, damaged, defective, or missing product. Returns are not accepted for size, fitting, stitching preference, fabric expectation, minor color variation, or change of mind. Customers must contact us within 24 hours of delivery with clear photos and an unboxing video.
Semi-Stitched Product Policy
All products listed on Seyuri are semi-stitched unless clearly mentioned otherwise. The outfit is not fully ready-to-wear and may require stitching or alteration as per the customer’s body measurements and preferred fit.
Because semi-stitched products are purchased for personal stitching and customization, returns or refunds are not accepted for size, fitting, stitching preference, or change of mind.
Return Eligibility
Returns are accepted only in the following cases:
- Wrong product received
- Damaged product received
- Missing item
To raise a return request, customers must contact us within 24 hours of delivery with clear photos and an unboxing video.
Non-Returnable Cases
We do not accept returns or refunds in the following cases:
- Customer ordered the wrong product
- Customer does not like the fabric after delivery
- Color difference due to screen brightness, lighting, or photography
- Size or fitting issue after stitching
- Product already stitched, altered, washed, used, or damaged by the customer
- Minor thread, mirror, stone, print, or embroidery variation
- Change of mind after delivery
- Product not suitable for personal preference
- Dupatta, bottom, or top style expected differently when details were already mentioned on the product page
Color & Design Variation
Product colors may slightly vary due to photography lighting, mobile screen settings, display resolution, and editing effects. Such minor color differences are not considered defects.
Handwork, embroidery, lace, prints, and fabric patterns may have slight variations, which are natural in ethnic wear products and are not considered manufacturing defects.
Damage or Wrong Product
If you receive a damaged or wrong product, please share:
- Order number
- Clear product photos
- Packaging photos
- Unboxing video
- Description of the issue
After verification, we will offer a suitable solution such as replacement, exchange, store credit, or refund depending on the case.
Return Condition
Returned products must be:
- Unused
- Unwashed
- Unstitched
- Unaltered
- With original packaging
- With original tags
If the product is stitched, altered, used, washed, or damaged after delivery, the return will not be accepted.
Refund Process
Once the returned product is received and inspected, we will notify the customer about approval or rejection.
If approved, the refund will be processed to the original payment method within 5–7 business days.
Shipping charges, handling charges, if any, are non-refundable.
Return Shipping
For wrong, damaged, or defective products verified by our team, Seyuri may arrange return pickup or guide the customer with the return process.
For any other approved return case, return shipping charges may be borne by the customer.
Final Decision
Seyuri reserves the right to approve, reject, or offer an alternative resolution after checking the product condition, photos, video proof, and order details.