FAQs

DO YOU OFFER FREE SHIPPING?

Yes, Seyuri offers free shipping on all eligible orders across India.

ARE THE OUTFITS FULLY STITCHED OR READY TO WEAR?

No. Our outfits are sold as semi-stitched ethnic wear / dress material unless clearly mentioned otherwise. Semi-stitched outfits are not fully ready to wear and may require stitching or fitting by a tailor before use.

WHAT DOES SEMI-STITCHED MEAN?

Semi-stitched means the outfit comes partially prepared with fabric and design work, but final stitching, fitting, and finishing need to be done according to your body measurements and preferred style.

FROM WHERE WILL MY ORDER BE SHIPPED?

All orders are shipped from our warehouse in Surat, Gujarat, India.

DO YOU HAVE A PHYSICAL STORE?

No, Seyuri is an online-only store. We do not currently offer in-person shopping. All orders are placed through our website.

CAN I SEE REAL PHOTOS OF THE OUTFIT BEFORE ORDERING?

The product images shown on our website are real photos of the outfit used during the photoshoot. Since our products are packed and stored carefully, we may not always be able to open the package and provide additional photos before dispatch.

CAN I SHOP THROUGH VIDEO CALL?

Yes, we may assist customers through video call or live chat whenever available. You can contact our support team for help with product selection, fabric details, size guidance, and order-related questions.

IS THERE EXTRA FABRIC INSIDE TO MAKE THE OUTFIT BIGGER IN THE FUTURE?

Semi-stitched outfits may have some extra margin depending on the design and fabric. However, the final fitting and alteration possibility depend on the outfit style, available fabric, and tailor finishing. Please check the product size capacity before placing your order.

HOW LONG WILL DELIVERY TAKE?

For orders within India, delivery usually takes 4 to 7 business days after dispatch, depending on the delivery location and courier service availability.

Delivery time may vary during festivals, sales, holidays, or courier delays.

WHICH SHIPPING SERVICE WILL DELIVER MY ORDER?

We use trusted courier partners for delivery across India. The courier company may vary depending on the customer’s location and service availability. Tracking details will be shared once the order is shipped.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once a refund is approved after verification, the amount will be processed to the original payment method within 5 to 7 business days. Bank or payment gateway processing time may vary.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major online payment methods available at checkout, including debit cards, credit cards, UPI, net banking, wallets, and other supported payment options.

CAN I PAY THROUGH UPI?

Yes, we accept UPI payments for orders placed on our website.

HOW DO I TAKE MY MEASUREMENTS?

Since our outfits are semi-stitched, final stitching should be done according to your body measurements by your tailor. If you need size guidance, our support team can help you understand the product size capacity before you place your order.

WHAT IS THE LENGTH OF THE LEHENGA?

Lehenga length may vary depending on the product design. The average lehenga length is usually around 40 inches, but it may vary by 1 to 2 inches. Please check the product description for exact details before ordering.

DO YOU PROVIDE CUSTOM STITCHING?

Currently, Seyuri.in sells semi-stitched outfits only. We do not provide custom stitching service for website orders at this time. Customers can get the outfit stitched locally according to their preferred size and fit.

DO YOU ACCEPT RETURNS?

Since all our products are sold as semi-stitched ethnic wear / dress material, returns are accepted only in the following cases:

  • Wrong product received

  • Damaged product received

  • Defective product received

  • Missing item from the package

  • Wrong color or design sent by mistake

Returns are not accepted for size, fitting, stitching preference, fabric expectation, minor color variation, or change of mind.

Customers must contact us within 24 hours of delivery with clear product photos, packaging photos, and an unboxing video.

WHICH PRODUCTS ARE NOT RETURNABLE?

Returns are not accepted in the following cases:

  • Product has been stitched, altered, washed, used, or damaged by the customer

  • Customer does not like the fabric after delivery

  • Size or fitting issue after stitching

  • Minor color difference due to screen brightness, lighting, or photography

  • Minor thread, lace, mirror, stone, print, or embroidery variation

  • Customer ordered the wrong product

  • Change of mind after delivery

  • Product does not match personal preference when details were already mentioned on the product page

WHO WILL PAY FOR RETURN SHIPPING?

If the mistake is from Seyuri’s side, such as wrong, damaged, defective, or missing product, we will assist with return shipping after verification.

If a return is approved for any other reason, return shipping charges may be the customer’s responsibility.

WHAT SHOULD I DO IF THE PARCEL IS DAMAGED?

If the parcel is damaged during delivery, please take clear photos and videos of the outer package before opening it. Also record an unboxing video. This helps us verify the issue and provide the correct solution.

DO YOU ACCEPT CANCELLATIONS?

Order cancellations are not accepted once the order is processed. If you want to request a change, please contact us as soon as possible after placing the order.

DO YOU ACCEPT CHANGES IN ORDERS?

Order changes may be requested within 1 hour of placing the order. After that, we may not be able to make changes because the order may already be processed for packing or dispatch.

WHY IS THE COLOR NAME DIFFERENT FROM THE PHOTO IN SOME PRODUCTS?

Some outfits have mixed or unique color shades that are difficult to describe with one exact color name. The product title may mention the nearest main color, but customers should select the outfit based on the product photo.

The outfit will be sent according to the product image shown on the website. However, slight color variation may occur due to screen brightness, lighting, photography, and display settings.

WILL THE PRODUCT LOOK EXACTLY LIKE THE PHOTO?

We try our best to show the product as accurately as possible. However, slight differences in color, fabric texture, embroidery placement, lace, print, or handwork may occur. These small variations are normal in ethnic wear and are not considered defects.

CAN I CONTACT YOU BEFORE ORDERING?

Yes, you can contact our support team before placing your order if you need help with product details, size capacity, fabric information, delivery, or order-related questions.